Support

Access the support you need. When you need it.

One of your systems is down and your team needs quick access to the service manual?

Looking for a specific part you cannot find?

In your daily maintenance activity, we know how critical it is for you and your team to access the information you need, when you need it. With Service Shop, this content is now available at your fingertips.

Service Shop Support currently covers some of your Life Care Solutions (Anesthesia, Respiratory, Monitoring, Cardiology and Perinatal care) products. We are constantly working on expanding and improving this solution to better meet your needs, through more content available and more products covered. Stay tuned!

For urgent matters on equipment, with Service Shop Click2Chat application, you have instant access to a GE HealthCare certified engineer, who will answer technical questions and assist in the maintenance of GE HealthCare equipment.

Furthermore, GE offers you a HD webcam so that you can start the Remote Video Assist application to video stream the equipment and share the video in real-time with GE HealthCare support center.